In the Library with the Lead Pipe is pleased to welcome another guest
author, Lisa Carter! Lisa has just recently been appointed as Visiting Program Officer to work with the Association of Research Libraries Special Collections Working Group. Read more to learn about her vision and thought-provoking ideas about the future of special collections…

I’m beginning to think that what’s wrong with special collections and archives[1] today is that they are considered special.  They are set aside, revered and left as the last great mystery the Library holds.  The collections themselves are special in that they are rare, unique, fantastic and archaic and they do need special handling and care.  However, our regard for these materials has enabled us to treat them so differently that they are not accessible. We have locked these materials up in our processes and our delivery services, which has kept them out of the mainstream of information available to knowledge seekers.  They are only rarely seen as part of the knowledge building conversation[2] and it is because of how we (as librarians and archivists) treat them and present them.  We treat them as special in the sense of “separate,” “extra,” “having special needs” instead of special in that they are what make our library special as “distinctive signifiers,” “our enduring core” and “our unique contribution to the world of knowledge.”

As librarians and archivists redefine ourselves and better articulate how we add value, as we break down long established barriers in our processes, spaces and services, we need to include our most unique collections.  We regularly leverage quickly evolving trends in the information environment by refocusing on the needs and preferences of our users in the context of very real competition and economic difficulty.  In this framework, libraries can embrace their special collections and archives as a locus of distinction, experimentation and core value.  The time has come for libraries to integrate special collections into the flow in every aspect of our work.

Distinctive Signifiers

Libraries and librarians are constantly increasing their coolness quotient. American Libraries declares that “The Bunheads are Dead” and celebrates the diversity of backgrounds and work we all do to help people discover information. By adding learning/information commons and coffee bars, participating in social networks, or hiring technically oriented, experimental, responsive, and adaptable information professionals, libraries strive to stay relevant.  Special Collections areas and the librarians and archivists working in them are similarly adapting to change, focusing on users and experimenting with technology[3].  In many cases, however, they are going at it independently, because they are in separate departments with the special materials.

Today’s archivists and librarians aren’t just cool because we have mad technology skills, because our place has the best coffee and sweet comfy chairs or because we are über-helpful.  We also have the coolest stuff.  What is fundamental to our shared purpose, critical to our central mission, and key to our very identity is our ability to connect our communities to knowledge and the raw materials that inspire knowledge; and those resources exist concretely in our collections.

“As we increasingly share a collective collection of books, it is the special collections that will distinguish our institutions.”[4] The rawest representations of human endeavor and the building blocks of new knowledge are the rare materials and primary sources in our special collections and archives.  These collections are often developed around niche interests and grounded in localized expertise.  They not only address the specific informational needs of their constituency, but also distinguish their institution in the larger research community.  African-American cookbooks are collected at the University of Alabama; Willa Cather‘s manuscripts, letters, and photographs can be found at the University of Nebraska-Lincoln; video and audio records in the Alwin Nikolais and Murray Louis Dance Collection are hosted at Ohio University; and digital assets of teaching and research are held by MIT in DSpace[5].  Public and special libraries also hold collections unique to their communities that distinguish them around the world. The Boston Public Library and the Margaret Herrick Library of the Academy of Motion Picture Arts and Sciences are just two high-profile examples.  These libraries stand out from their peers because of their particular collections.  As Nicholas Barker remarks in his introduction to Celebrating Research, “To be unique in some definable way, however recondite, makes [a library] the object of an attention that it would not otherwise attract.”

Connecting our users to information captured in our collective collections is the shared central challenge in our information-laden, dynamic, instant-gratification environment.  As professionals working in libraries with special collections and archives, exposing our singular collections is our unique contribution to the broader world of knowledge.  We must do this in the context of trends in the field, including enhancing teaching and learning, increasing efficiency and productivity in creating access, and seizing opportunities presented by technology.

Improving Teaching and Learning

Information seeking is personal.  Users can be motivated by the paper that is due the next day, a group with which they identify, or a personal experience or interest.  In her November 5, 2008 post on this blog, Ellie Collier discusses “sticky ideas” and the value of simple, unexpected, concrete, credible, emotional stories.  Special collections and archives contain locally relevant, unique materials and are a rich source for those kinds of stories.  In an academic library, the university archives holds materials from the past that reflect today’s student experience.  A public library can connect materials about the immigrants’ lives in the 1900s with the situation of modern-day migrant workers’ families in their community.

Primary sources and other research materials from special collections can get learners thinking critically about how a source relates to their own information seeking (and generating) behavior.  How is a pioneer’s diary about her experiences on the Oregon Trail like a student’s use of Facebook to document her service trip to Costa Rica?  What is the difference between the actual text of JFK’s address at Rice University on the nation’s space effort and your local newspaper accounts of it, and how does that compare to watching President Obama’s inauguration speech on YouTube and watching CNN’s analysis of it the next day?  By leveraging and analyzing special collection materials to enhance learning experiences, the context of information creation, analysis and transmission can become highly personalized.

As you contemplate your next discussion with your users about “the many types of useful information [and] how and when to use them”[6] and engage them in an information source’s “back story,” consider using special collections materials to make your point.  Librarians, faculty and archivists should collaborate on instructional opportunities to ensure that all kinds of information sources are considered during research.  Integrating special collections into the classroom experience and at the reference desk can significantly enrich the library’s contribution to teaching and learning.

Streamlining the Creation of Access

In a time of tightening budgets and web-based information seeking, libraries are reenvisioning the role of and activities around resource description.  This shift could directly impact the availability of special collections and archival materials.  In Karen Calhoun’s 2006 report on The Changing Nature of the Catalog and its Integration with Other Discovery Tools, she talks about strategies for keeping cataloging relevant including leading resource discovery by developing information systems that “surfac(e) research libraries’ rich collections in ways that will substantially enhance scholarly productivity worldwide.”

On the Record, a report from the Library of Congress Working Group on the Future of Bibliographic Control, provides concrete recommendations for the library field.  These include redirecting resources to enable discovery of special collections; creating basic-level access to all unique materials; focusing on practicable, flexible and user-centered description; integrating special collections into discovery arenas; and sharing special collections’ metadata and authority records[7]. To me this is a clear call to action to redirect cataloging resources to expose hidden special collections and archives, and to integrate discovery of these materials alongside that of our other collections.

While the broader library world considers directing more resources to exposing hidden collections, the archival community is also working to get more collections into the hands of the users more quickly.  In 2003, ARL published the white paper Hidden Collections, Scholarly Barriers, which notes that “the cost to scholarship and society of having so much of our cultural record sitting on shelves, inaccessible to the public, represents an urgent need of the highest order to be addressed by ARL and other libraries.”  Mark Greene and Dennis Meissner’s article “More Product, Less Process” takes the archival community to task for the problem of hidden collections.  They suggest that archivists “give higher priority, in practice, to serving the perceived needs of our collections than to serving the demonstrable needs of our constituents.”  Many in the archival community are refocusing their processing work to expedite access by undertaking only necessary arrangement, minimal preservation steps and sufficient description to promote use.

This new focus has cut to the core of activity in Special Collections and Archives. Some Special Collections have focused on creating collection-level records for all collections, processed and unprocessed, for their library catalogs.  Others are facing the challenges of providing access to minimally processed or unprocessed collections, such as materials security, researcher frustration and processing on-demand.  Archivists are setting aside perfection and learning to embrace the inherent messiness of archival records in order to put access first.  This places the onus back on researchers to find specifics and meaning in massive collections.  We are redefining ourselves from gatekeepers and interpreters of history to facilitators of access[8].

If we could combine the transformation that is taking place in our cataloging departments with the transition in archival practice, libraries could create a revolution in access.  The result will be an explosion of unique descriptive information that could be used to discover distinctive collections worldwide.  The original cataloging skills (analytical and descriptive) that catalogers have honed on circulating library materials can be redeployed (with minimal retraining) to assist with the arrangement and description of significant amounts of unprocessed collections.  Aptitude for manipulating, managing and reusing structured metadata can unlock the unrealized potential of our Encoded Archival Description finding aids.  Catalogers’ understanding of data normalization and metadata mapping can pull data out of home-grown archival description tools and deposit it in places where it can be manipulable and discoverable in user-friendly access systems.  By reenvisioning the work in cataloging and in archives, libraries will be able to offer greater discoverability for their most precious resources.

Web 2.0

Enhanced discoverability can only be truly realized when libraries develop tools that expose the descriptive work of catalogers and archivists to the surface of the Web.  This is where those tech-savvy information professionals come in.  Many special collections librarians and archivists are trying to open online dialogs about their materials with users.  Archives blogs are growing in number (check out the Society of North Carolina Archivists’  blogroll for a sample from North Carolina).  However, blogs’ reach still tends to be limited to existing users or those who seek out the archives and exposure is only on highlighted collections.

The Next Generation Finding Aids research group at the University of Michigan is exploring “new online collaborative technologies, such as filtering and recommender systems, [to] allow for new methods of interacting with and experiencing primary sources.”  Statistics from their test bed, The Polar Bear Expedition Digital Collections, demonstrate that even a project with a very limited (but passionate) user base can result in significant attention and engagement, particularly when it comes to users contributing descriptive information about materials.[9] Meanwhile the Triangle Research Library Network (TRLN) in North Carolina is investigating whether indexing Encoded Archival Description metadata in its shared catalog can bring combined discoverability to archival collections as it has for circulating materials.  Early challenges have exposed the differences that exist in archival descriptive practice that will need to be overcome to enable cross searching of archival finding aids.

Addressing the challenge from another direction, libraries are realizing increased access after two decades of digitizing their special collections and archives.  Digital copies of selected items are available in a wide variety of institution-based digital repositories and content management systems.  Many of these efforts have been “boutique” or highly focused projects to digitize cherry-picked items.  Just as item-level preservation has been identified as an unsustainable practice in “More Product, Less Process” (MPLP), selective digitization projects have left “our vast collections represented by a relatively small number of gorgeous images, lovingly selected, described, and presented in deep web portals.”[10] If we are to truly explode access to special collections materials, we need to take a less discerning approach to digitizing.

Following on MPLP, libraries are now beginning to test models for mass digitization of special collections materials.  Shifting Gears: Gearing Up to Get Into the Flow, an essay reflecting on the Digitization Matters forum, encourages libraries to scan for access, scan on demand, scan whole collections or representative chunks, describe scanned items minimally, and focus on quantity and discoverability.  In addition, the authors suggest that “increasing access to special collections needs to be programmatically embedded across the enterprise.  Continuing to give these activities ‘special project’ status implies that providing access is not mission-essential.”  The bottom line: exposing special collections is not a Special Collections problem; it is an enterprise-wide opportunity.

A few institutions have taken on the challenge.  The Smithsonian Archives of American Art received a Terra Foundation for American Art grant to digitize entire collections “with equipment designed specifically for increased levels of production” and to describe materials in aggregations rather than at the item level. The University of Wisconsin Digital Collections has developed a streamlined production model that has reduced their digitizing costs from $1.53 per page to $0.33 per page[11]; however, in usability testing they found that students “reported wanting MORE not LESS metadata.”[12] Experiments with providing digitized images with minimal metadata embody the sacrifice made when choosing quantity over quality.

The Library of Congress found that enlisting users in the description of materials may counteract the initial lack of rich item-level metadata.  As reported in For the Common Good the Library made two collections of photographs available online in the Flickr Commons, inviting users to contribute enhanced descriptions.  According to the report, “7,166 comments were left on 2,873 photos by 2,562 unique Flickr accounts. ….  More than 500 Prints and Photographs Online Catalog (PPOC) records have been enhanced with new information provided by the Flickr Community.”  With engagement like that, why agonize over description and subject headings?  The ability of users to connect with collections on this personal level also increases their sense of ownership and relationship to history.  Knowledge-building is borne out of this kind of personalized learning.

Additional archives-based efforts to expose unique collections in the Web 2.0 environment are listed on the ArchivesNext blog.  To most effectively contribute their distinctive building blocks of knowledge to the broader research environment, however, libraries cannot relegate digitization and discovery innovation to special projects in Special Collections.  Alongside realigning the description and data-structure expertise provided by catalogers, libraries must apply the technical, programming and development proficiency in their information technology departments to this challenge.  The expertise cultivated in reference, instructional, outreach, and collection-management staff is also critical to insuring that these efforts are relevant in addressing users’ needs.

Convergence

For libraries to contribute effectively to knowledge-building in their communities, the constructed partition that has set special collections aside as “special” must be dismantled.  It is time to integrate the selection, description, research service and technological activities in every library with those needed to connect users to our most distinctive, unique collections.  Libraries must recognize that while the collections are special and even have special needs, the talents and skills needed to expose them are found library-wide.  Additionally, many special collection materials are now born digital and do not require physical segregation in our traditional Special Collections units.  Further, enterprise-wide effort is even more critical to born-digital collections’ exposure and survival.  Users just want the best information for their task and they want it to be available all in the same place.

The Research Library Group outlines a continuum of collaboration in libraries, archives and museums (LAMs) that begins with contact between two entities, moves through cooperation and coordination to collaboration and eventually arrives at convergence.  As LAMs move through the continuum, they grow towards shared investment and risk, but realize more profound benefits.  When collaboration becomes convergence, shared activity becomes infrastructure.[13] In today’s libraries, we need convergence around special collections that erases our existing silos.

Special Collections and Archives may sense a loss of their unique identity during such a transformation.  Partners in other library units may resist activity previously outside their purview. Yet sharing responsibility for our distinctive, valued and unique collections will raise the profile of the whole library and, most importantly, benefit our users.

Special collections reflect our enduring identities by defining who we were, informing what we will become, and distinguishing our communities.  As critical components in the knowledge conversation, special collections must be integrated with other resources, and exposed in the same venues and pathways.  As collections that each library can uniquely contribute to the overall research and learning environment, they must be mainstreamed and acknowledged as mission-critical.  It is only the collections that are special in Special Collections, not the work of making them accessible and not our users.  For the sake of our users and our libraries we need to stop treating them separately.

What you can do:

• Selectors, collection managers and branch librarians, talk to the curators in Special Collections and Archives about how you can help with strategically targeted collection building efforts. What makes a relevant, distinctive collection in your community?
• Catalogers and metadata experts, discuss the metadata generation, manipulation and transformation needs for special collections with lead processors. You’d be surprised at how much assistance you can provide but be prepared to face big challenges and quantities.
• Access and delivery services, you can’t imagine the expertise you can share regarding collection maintenance, security and tracking until you have that cup of coffee with the reference staff in Special Collections.
• Reference and information services, engage your Special Collections colleagues in your instruction activities. Consider cross-training on the reference desks, offer to cover a reference shift in Special Collections. Special Collections and Archives folks, rotate into service on the main reference desk.
• Information technology, imagine the opportunities! There are databases, finding aids and home grown systems to integrate, improve and streamline. Let Special Collections offer you a challenge that will make managing server space and device inventories look easy.
• Digital initiatives, if you want content, we’ve got content. Allow Special Collections to be your playground for implementing new, cool tools. We’ve got digital objects coming out of our ears. Can you get them onto desktops, mobile devices and course management systems?
• Special collections and archivist colleagues, share your most interesting challenges, be willing to let others muck around in your stuff, be articulate and practical about your needs and think creatively about what you have to offer your colleagues in return.

Thanks to Josh Ranger and Bill Landis for their ideas, feedback and careful reading of a draft of this piece and to Hilary Davis and Kim Leeder from ItLwtLP for their encouragement, questions and suggestions for each version. Thanks to Hilary and Brett Bonfield for last minute technical assistance.  Special thanks to Ben Carter who stayed home to provide technical support and thwart bad behavior plugins.

[2] For an interesting discussion on the knowledge building conversation and the library’s role in participatory networks, read the Information Institute of Syracuse’s technology brief Participatory Networks: The Library as Conversation for ALA.  Not only do they envelop special collections as key aspects of the conversation but they also address the importance of innovating technology “at the core of the library.”

[3] For more on reenvisioning archival identity, see Mark Green’s inaugural presidential address for SAA “Strengthening Our Identity, Fighting Our Foibles.”

[4] Quoted from Ricky Erway’s “Supply and Demand:  Special Collections and Digitisation” for Liber Quarterly, 2008.  Many variations of this sentence have been appearing in various commentaries since the publication of ARL’s anniversary publication Celebrating Research with Nicholas Barker’s persuasive introduction.

[5] These collections (and more) were highlighted by their institutions as distinctive signifiers of their collections for ARL’s Celebrating Research:  Rare and Special Collections from the Membership of the Association of Research Libraries in celebration of the Association’s 75^th anniversary.

[6] Quoted from Ellie Collier’s “In Praise of the Internet: Shifting Focus and Engaging Critical Thinking Skills” In the Library with the Lead Pipe, January 7, 2009.

[7] Found in Recommendations 2.1.1-2.1.5 on pages 22 and 23 of the Library of Congress’s On the Record.

[8] The self identification of archivists as “gatekeepers of history” is interrogated by Barbara L. Craig, in “Canadian Archivists:  What Types of People Are They,”, Ann Pederson, “Understanding Ourselves & Others:  Australian Archivists & Temperament,” and Charles R. Schultz, “Archivists:  What Types of People Are They?”  Provenance 14: (1996).

[9] For more on the Polar Bear Expedition Project, please refer to the article by Magia Ghetu Krause and Elizabeth Yakel, “Interaction in Virtual Archives: The Polar Bear Expedition Digital Collections Next Generation Finding Aid” American Archivist 70:2, Fall – Winter 2007, pages 282-314.

[10] Quoted from Ricky Erway and Jennifer Schaffner’s Shifting Gears:  Gearing up to Get Into the Flow from OCLC Programs and Research, 2007.

[11] Which Joshua Ranger told us at the 2006 MAC Fall Symposium.

[12] Reported at the SAA Meeting in 2008 and in a handout to OCLC’s Member’s Council in February 2008. While the work at the The Smithsonian Archives of American Art is groundbreaking in scope and methodology, Ranger’s work explores how any library can make an effort towards quick and dirty digitization and the ramifications.

[13] For more on the collaboration continuum see Beyond the Silos of the LAMs: Collaboration Among Libraries, Archives and Museums by Diane Zorich, Gunter Waibel and Ricky Erway for OCLC Programs and Research, 2008.

Thanks to Inju on Flickr for this image. (Exercising in National Library Singapore)

Librarians are great at taking care of their patrons. We will conduct searches for our patrons and provide them with the resources they need, we contribute to the public good and offer ongoing educational opportunities, and we provide community space in the name of discourse and community building. We also testify in and lobby Congress in support of legislation that affects our work—all in the name of taking care of our patrons. But to what extent do we take care of ourselves?

I’m talking about workplace wellness. This is an issue that seems largely ignored in library land, an issue that may cause eye-rolling and cause some of our Lead Pipe readers to stop right here and move along to the next post in their feed reader.  But workplace wellness is an issue that seems to be largely ignored by libraries, librarians, and library organizations. Literature searches in library and information science databases return very few relevant articles on the subject. Why?

Before I attempt to answer this question I’d like to propose a working definition of workplace wellness.  Wellness in the workplace refers to an employee’s mental and physical health. Many businesses and organizations have implemented workplace wellness. Examples include the facilitation of lunchtime walking groups, providing on site massage appointments, and offering classes and lectures regarding wellness. Also included would be programs supporting employee health; providing free flu shots and health screenings, providing ergonomic work stations, having healthy snacks available, or even allowing workers flexible schedules to take care of their physical and emotional health as needed. According to this loose working definition it’s likely that every library has some sort of wellness program, but it seems to me individual and organizational buy-in aren’t that widespread in the library community.

I assume that the reason workplace wellness hasn’t caught on in libraries is a combination of the following reasons. First, wellness programs that do exist usually happen within a broader institutional context. Since most libraries are part of an academic institution, county or city government, or some other larger bureaucratic model, wellness initiatives seem to occur at a higher institutional level, and, as such they haven’t become top priorities for many libraries. Second, librarians are hard working dedicated people, who may not feel they have the time or even the desire to participate in a wellness initiative. Third, wellness programs haven’t been heavily marketed to libraries and librarians, either by their institutions or by profession-wide initiatives. Fourth, wellness programs cost, and most libraries are already run on tight budgets. Finally, wellness may not be part of a library’s organizational culture, or it might not even been an organizational value. It is this fifth factor that is perhaps the most prohibitive to the overall wellness of library employees.

A healthy and well library staff will provide better services to its patrons. Providing for and assisting employees in this regard will mean that they can work more efficiently and effectively. Of concern to many administrators should be the fact that wellness initiatives will save the institution money in health care costs when workers have fewer physical and mental health problems. One of the best examples that support this is ergonomics.

Wellness in the workplace constitutes a web of factors that can determine the status quo level of health and wellness experienced by employees at your library. Many of these factors may seem irrelevant when considered on their own; however, when placed in conjunction with others, they work collectively to either create or hinder employees’ well being.

The first two factors affecting workplace wellness are simple—your library’s physical space and physical location. How the inside of your workplace is designed affects how much you move at work. (E.g. is there an elevator, how far do you have to walk to place something in the recycling?) The library’s physical location can also affect workplace wellness. (Is there a tempting restaurant nearby or are you close to a park with walking trails?)

The third factor isn’t as cut and dry—organizational culture and values. These can greatly impact wellness at work. For example, many librarians work hard and long hours, which can lead to skipping breaks, even skipping lunch or eating at our desks in front of a project. These habits do not contribute to having a healthy workplace. For one, it reinforces the sedentary nature of library work, and second, it doesn’t allow an individual the mental break that one needs to best achieve work efficiently.

Food is also a large part of culture at many libraries. At one library where I used to work, there was a “chocolate drawer” behind the reference desk. Whenever we had a particularly trying interaction with a patron we would medicate ourselves with chocolate. Other libraries might have a tradition of pastries at department meetings, or social events, which usually include food.

However, changing an organization’s culture is not an easy thing. And if there’s anything that organizations are not quick to do, changing the culture and our values are it. So how are we to tackle this issue? How do we even frame an argument for starting wellness initiatives within our workplaces? First, we have to work to create wellness as a value within the workplace. At institutions where a wellness program already exists, but is not culturally adopted by the library, how do you get the library to do so?

I’d like to offer some suggestions as to how we can begin to tackle the organizational culture and values regarding wellness issue in the places of our employ.

• Conduct an informal evaluation of your workplace to find supporting factors and hindrances to a healthy work place.
• Ask for institutional support based upon your informal evaluation or observations. Paired with the Physical Activity Guidelines for Americans, this might be a convincing argument that your supervisor can send up the management chain.
• Start a wellness committee and task yourself with developing a wellness plan for your library.

But what if your place of work/administration is not understanding of your plight?

• Be aware of your habits at work. Wear a pedometer; take a walk during your lunch break (and invite your colleagues to join you), consider ergonomics, etc.
• Investigate whether your larger organization (city, county, institution) has a wellness program and participate in that as an individual. Then try to market it to your fellow staff.
• If you create community programs in your library or conduct outreach work, try to plan and implement programming about health and wellness.

There are some resources and initiatives that do exist regarding wellness in libraries. Most notably, ALA Past President Loriene Roy created the Circle of Wellness as one of her presidential initiatives. This web site offers resources for individuals to use to assess wellness attitudes in their library, as well as track their personal wellness goals. These resources offer a good starting place for you if you are interested in investigating wellness at your library.

The healthiest work places already have an organizational culture of wellness and value health as an institution. If this is not the case in your library, establishing a culture of wellness will happen very slowly. It takes quite a bit of energy and work to change and shape organizational values and change begins with the action of one or two motivated and dedicated individuals. It’s time we take care of ourselves and take the steps to create healthier work places. In the long run, our health and wellness serves our well-being and also our ability to provide the best services to our patrons.

Many thanks to Phil Eskew (one of the best instructors I had in library school), and Miriam Rigby for offering feedback on this post. Thanks also go to fellow Lead Piper Derik for reading this prior to posting.